User Data Protection

Net77 Privacy Policy — Malaysia User Data Protection

Your privacy is our priority. This document clearly explains how net77 collects, uses, stores and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010.

Contents

Updated: 1 January 2026

This Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
Last updated: 1 January 2026  |  Effective immediately
net77 Privacy Commitment: We never sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely for the purposes clearly stated in this policy.

1. Introduction

Net77 ("we", "the Company" or "the platform") takes user privacy very seriously. As an online betting platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) and stringent international data protection standards.

This Privacy Policy ("Policy") transparently describes how we collect, process, store, and protect your personal information when you use the net77.fun website, the net77 mobile app, and all our related services. It also outlines your rights as a data owner and how you can exercise them.

By registering or using net77's services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use our platform.

We understand that sharing personal information requires trust. That is why we strive to be fully transparent about what we do with your data — and what we do not do.

2. Information We Collect

We collect various types of information to provide a secure, seamless, and high-quality service. This information falls into two main categories:

2.1 Information You Provide Directly

  • Registration Information: Full name, mobile number, email address, date of birth, and password.
  • Identity Verification (KYC) Information: Copy of identity card or passport, facial photo (selfie), proof of address such as a utility bill or bank statement.
  • Financial Information: Bank account number, bank name, e-wallet account number (Touch 'n Go eWallet, Boost, GrabPay) for deposit and withdrawal processing purposes.
  • Communications: Any messages, complaints or enquiries you send to our customer support team.

2.2 Information Collected Automatically

  • Usage Data: Pages you visit, time spent on the platform, games played, bets placed, and transaction history.
  • Device Data: Device type, operating system, app version, unique device identifier, and network information.
  • Location Data: IP address used to determine country location for legal compliance purposes.
  • Cookie Data: Cookie and similar tracking technology information to enhance the user experience.
Data Category Example Primary Purposes
Identity Name, IC number, date of birth Age Verification & KYC
Contact Email, phone number Communication & Account Security
Financial Bank account number, e-wallet Deposit & Withdrawal Processing
Technical IP address, device type Security & Fraud Detection
Usage Betting history, games Service improvement & responsible gaming

3. How We Use Your Information

Every piece of information we collect is used for a specific and legitimate purpose. We do not process your data arbitrarily. The following are the primary purposes for which your data is used:

  • Account Management: Create and maintain your account, verify your identity, and process account-related requests.
  • Transaction Processing: Handle deposits, withdrawals, and all financial transactions securely and accurately.
  • Platform Security: Detect and prevent fraud, money laundering, unauthorised access, and other harmful activities.
  • Legal Compliance: Fulfil our obligations under applicable laws and regulations, including KYC and AML (Anti-Money Laundering) requirements.
  • Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance.
  • Service Improvement: Analyse usage patterns to improve the platform, add new features, and personalise your experience.
  • Service Communications: Send important notifications about your account, terms changes, security updates, and promotional information (if you have consented).
  • Responsible Gaming: Monitoring gameplay patterns to identify users who may need responsible gaming support.
Marketing: We will only send you marketing communications if you have given explicit consent. You may withdraw that consent at any time through your account settings or by contacting our support team.

4. Sharing Information with Third Parties

Net77 does not sell, rent or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where we may need to share your data with the following parties:

4.1 Service Providers

We work with select companies that help us operate the platform, including payment service providers, game providers, analytics platforms, and identity verification services. All these providers are bound by strict confidentiality agreements and are only permitted to process your data under our instructions.

4.2 Legal Requirements

We may disclose your information to government authorities or regulatory bodies when required to do so by law, court order, or applicable regulations. This includes cooperation with financial fraud and illegal activity investigations.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of those business assets. You will be notified before any such transfer takes place.

Important: net77 never shares your personal information with third-party advertisers, data brokers or any party not directly related to the operation of our platform.

5. Data Security

We invest seriously in security infrastructure to ensure your data is always protected. The security measures we maintain include:

  • 256-bit SSL Encryption: All data transmitted between your device and net77 servers is encrypted using the latest TLS 1.3 protocol.
  • Static Data Encryption: Sensitive information such as financial details and KYC documents is stored in encrypted format on our servers.
  • Two-Factor Authentication (2FA): Users are encouraged to enable 2FA for an additional layer of protection on their account.
  • 24/7 Monitoring: Our security team monitors the platform around the clock to detect any suspicious activity.
  • Data Segregation: Sensitive data is stored separately from regular operational data with strict access controls.
  • Regular Security Audits: Our platform undergoes regular independent security audits by third-party security experts.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also have a responsibility to protect your account by using a strong password and never sharing your login credentials with anyone.

6. Cookies and Tracking Technologies

Net77 uses cookies and similar tracking technologies to enhance the user experience, understand how our platform is used and deliver more relevant services.

6.1 Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
  • Performance Cookies: Collect information about how you use the platform to help us improve site performance and usability.
  • Functional Cookies: Remember your preferences and settings to provide a more personalised experience.
  • Analytics Cookies: Used by our internal analytics tools to understand usage patterns and improve the platform.

6.2 Managing Cookies

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of our platform. Essential cookies cannot be disabled as they are required for security and core functions.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

Right of Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request data deletion in certain situations permitted by law.

Right to Object

Object to the processing of your data for specific purposes such as marketing.

Right to Data Portability

Request your data in a structured, machine-readable format.

Right to Withdraw Consent

Withdraw consent for data processing at any time.

To exercise any of the above rights, contact our privacy team by email at [email protected] or via live chat on the platform. We will respond to your request within 14 business days.

8. Data Retention Period

We retain your personal information only as long as necessary for the purposes stated in this Policy or as required by law. The following are our data retention guidelines:

  • Active Account Data: Retained for the duration your account remains active.
  • Data After Account Closure: Basic information is retained for 7 years after account closure to meet legal and regulatory requirements.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
  • KYC Documents: Retained for the period required by applicable anti-money laundering laws.
  • Communication Logs: Customer support conversation records are retained for 2 years for quality control purposes.

When your data is no longer needed, we will securely delete it using industry-recognised data deletion methods.

9. Changes to This Privacy Policy

Net77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. Whenever this Policy is updated, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Send notifications to all registered users via email or in-platform notifications for significant changes.
  • Provide a summary of key changes for your convenience.

We encourage you to review this Policy periodically. Continued use of the net77 platform after any changes are published means you accept the updated Policy.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us via:

Our privacy team will respond to all data protection enquiries within 14 working days. For unresolved complaints, you have the right to refer the matter to Malaysia's Department of Personal Data Protection.

This Privacy Policy document is in Bahasa Melayu. In the event of any discrepancy between the Bahasa Melayu version and any translation in another language, the Bahasa Melayu version shall prevail and be considered final.

How net77 Protects Your Privacy

Data protection is more than a promise — it is a technical and operational commitment we uphold every day.

End-to-End Encryption

All data transmitted between your device and net77 servers is protected with 256-bit SSL encryption. Your sensitive information cannot be intercepted or read by unauthorized parties.

Secure KYC Verification

Our identity verification process uses an integrated KYC system that ensures your documents are processed securely and stored in a fully encrypted environment.

No Data Sales

Net77 has never and will never sell your personal information to third-party advertisers or data brokers. Your data is used solely to operate and improve our services to you.

Malaysia PDPA Compliance

We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data handling practices are regularly reviewed to ensure ongoing compliance.

Strict Access Controls

Only authorised staff with a legitimate operational need may access user data. All access is logged and periodically audited by our internal security team.

Regular Security Audits

The net77 platform undergoes regular independent security audits by recognized third-party cybersecurity firms, ensuring our data protection systems remain up to date and effective.

FAQ — Privacy Policy

Answers to the most frequently asked questions about how net77 handles your personal data.

Absolutely not. net77 has never sold, rented or traded your personal data to any third party for their marketing or commercial purposes. Your data is only shared with service providers who assist us in operating the platform — and only to the extent necessary, under strict contractual protections.

You can submit a data access request by email at [email protected] or via live chat on the platform. Specify the type of information you wish to access and we will process your request within 14 business days. We may need to verify your identity before disclosing the information to ensure security.

After account closure, we retain your basic information for 7 years to comply with Malaysia's legal and financial regulatory requirements. Financial transaction records are also kept for the same period in accordance with accounting laws. Once the mandatory retention period expires, your data will be securely and permanently deleted from our systems.

Yes. All KYC documents, including copies of identity cards and passports, are stored in a fully encrypted environment with strict access controls. Only specifically authorized personnel can access them, and every access is logged for audit purposes. Your documents are never shared with any party not directly involved in your identity verification process.

You have the right to request data deletion in certain circumstances. However, there are limits where we are legally required to retain certain data — such as financial transaction records and KYC documents — for a specified period. We will inform you which data can be deleted immediately and which must be retained for legal reasons when you submit such a request.
Safe & Trusted Platform

Your Data is Safe — Join net77 with Complete Confidence

We ensure every detail of your information is protected to the highest security standards. Register today and enjoy a safe, fair, and enjoyable wagering experience.

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